What are the conditions for returning an item?

21 working days free returns policy, subject to Terms and conditions.

Requirement for a valid procedure

  • Proof of purchase – the document handed over to you together with the product, on delivery.
  • Original packaging – the manufacturer packaging
  • Any free promotional items – gifts or accessories delivered with the purchased item
  • Valid return reason – please refer to the section below for the details
  • For missing items and damaged products especially broken screens please check with our riders during delivery and return on the spot.

How do I return an item/ What happens once I have returned an item?

For any return request please contact our Customer Service Call Center at 0780 425 100.

What happens once I have returned an item?

  • We will perform a careful quality check.
  • If the claim is valid we will refund you according to your requested refund method.

How much time do I have to return a product to Globetrotter Agency Limited?

All items sold on Globetrotter Agency Limited, under certain conditions, can be returned within a period of 21 working days from delivery date.

How do I track my return status?

We will keep you updated by email and SMS about the status of your return. For any inquiries contact our Customer Service Call Center at 0780 425 100.

If my returned product is not validated for refund, how do I get informed?

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

I received something I didn’t order. What now?

On delivery, kindly ensure to verify that the item delivered is in good condition and reject if it does not match your order. In the case you accept it from the delivery agent, you can still return it within 21 working days (with seal not broken).

Can I return my items after the timeline to return has expired?

Sorry, returns are not possible after the 21 working days return period. For any inquiries contact our Customer Service Call Center at 0780 425 100

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Globetrotter Agency Limited.

What if I have a missing item in my package?

We will only be liable if the missing item is reported on the spot. Please ensure to countercheck during pickup/delivery to confirm if all the mentioned items (What’s in the box) have been delivered.